Portugal-Based Developer Support Agent Wanted – Polish Market
About the role
Workster is partnering with a global tech and customer experience leader to hire highly motivated individuals to join their developer support team in Lisbon. In this role, you’ll support a widely-used developer platform by helping resolve technical and policy-related issues, ensuring high-quality communication and service standards. If you’re fluent in Polish and English, have an eye for detail, and want to work with innovative technologies, this is a great opportunity to grow your career.
As an Operations Customer Expert I in the Developer Support team, you will provide technical and policy support to developers using a major app platform. You’ll handle complex cases through email and chat, ensuring issues are resolved effectively and empathetically while adhering to policy guidelines.
Your Role
Handle escalations and appeals from developers regarding actions taken on their apps Break down complex technical and policy-related issues into clear summaries via email, chat, and ticketing systems Conduct in-depth research and apply critical thinking to reach policy-compliant decisions Review, curate, and maintain developer-facing content and documentation Communicate effectively on technical concepts such as APIs, APKs, NFC, Bootloader, and related topics Collaborate with internal teams to resolve complex support cases Proofread and edit developer-facing documents to meet publication standards Participate in certification processes and regular testing to stay up-to-date on policies and procedures
Compensation
16,000€ + Paid Benefits
Requirements
- Fluency in Polish (C1+) and English (B2+)
- 1–2 years of experience in customer support, technical support, or developer relations
- Strong communication and writing skills, with attention to clarity and tone
- Familiarity with mobile applications, developer tools, or technical policy environments is a plus
- BA/BS degree or equivalent work experience
Benefits
- Modern office, well-connected location
- 4-week training program (in English) covering tools, policies, and customer management
- Long-term employment opportunity with structured career development
- Access to company-rented accommodation (fully equipped, available for qualifying employees)
- Private health insurance from the first day of employment
- Meal allowance provided via card, usable in a variety of establishments
- Portuguese employment contract with applicable public holiday compensation and vacation days
- Work schedule: Monday to Friday, rotating shifts between 07:00–19:00 (8-hour shifts + 1-hour break)
Applicants must hold a valid EU passport or have the legal right to work in the country where the position is based, unless otherwise stated in the job description.