Dutch-Speaking Customer Service Representative – Online Advertising
About the role
JC Recruiting is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Service Representatives for an international role in the online advertising and digital services industry. This on-site position in Lisbon focuses on supporting small and medium-sized businesses that use self-service digital advertising solutions to grow their online presence.
You will work in a structured, international environment, supporting business clients across multiple communication channels while developing your experience in the digital advertising space.
Your Role
Supporting small and medium-sized business clients via phone, email, and chat Assisting with account setup, product usage, and general troubleshooting Providing pre- and post-support for self-service digital advertising products Guiding clients on how to use tools effectively to improve their online campaigns Identifying recurring issues and trends affecting multiple clients Sharing customer feedback and product insights to support continuous service improvement
Compensation
22.000 € - 24.000 €
Requirements
- Fluent Dutch, both spoken and written, with good English skills for internal communication
- Comfortable working with digital tools and online platforms
- Customer-oriented mindset with clear and professional communication
- Ability to work independently and manage client issues effectively
- Previous customer service experience is an advantage, ideally in a support or contact center environment
- Willingness to work rotational shifts, including evenings and weekends
- High school diploma or equivalent
Benefits
- Full-time, on-site position in Lisbon with a Portuguese employment contract
- Paid training with structured onboarding and continuous support
- Relocation assistance for candidates moving to Portugal, including accommodation support
- Competitive compensation package including holiday and Christmas allowances
- Meal allowance and health insurance from day one
- 40-hour work week on a rotational schedule and 22 days of paid annual leave
- Long-term career opportunities in an international working environment
- Accommodation provided
- Multicultural Team
- Progressive company culture
- Start immediately!
Applicants must hold a valid EU passport or have the legal right to work in the country where the position is based, unless otherwise stated in the job description.