Customer Experience Specialist – Dutch Speaker
About the role
Workster is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Support Specialists for an on-site role in Lisbon.
In this position, you will support a premium consumer brand, delivering a high-quality and personalized customer experience across multiple channels. You will act as a brand ambassador, ensuring every interaction builds trust, engagement, and long-term customer loyalty.
Your Role
Provide support via phone, email, and chat, ensuring a professional and personalized customer experience Handle both inbound and outbound contacts, understanding customer needs and providing tailored solutions Deliver high-quality service with a strong focus on first contact resolution Act as a brand ambassador, representing products and services with confidence and expertise Assist customers with orders, product inquiries, and account-related topics Identify opportunities for customer retention and upselling, based on customer preferences Maintain accurate records and follow internal processes to ensure service excellence
Compensation
21.000€ - 24.000€
Requirements
- Fluent Dutch (C1/C2) with good English skills
- Previous experience in customer service or contact center roles is an advantage
- Strong communication and interpersonal skills
- Customer-focused mindset with attention to detail
- Comfortable working with digital tools and multiple systems
- Ability to handle both service and sales-oriented conversations
- Team player with adaptability in a fast-paced environment
- Interest in premium products and customer experience
Benefits
- The Offer
- Full-time on-site position in Lisbon
- 40 hours per week with rotational shifts: Monday to Sunday between 07:00 – 19:00
- Paid training (approximately 11 working days, 8 hours per day)
- Training compensation upon successful completion
- Health insurance from day one
- 22 days of paid annual leave + Portuguese public holidays
- Modern office environment with good transport connections
- International and multicultural team
- Career growth opportunities within a global organization
Applicants must hold a valid EU passport or have the legal right to work in the country where the position is based, unless otherwise stated in the job description.