Customer Support Advisor with Dutch – (Medical Devices)
About the role
JC Recruiting is partnering with a global leader in customer experience and business solutions to recruit Dutch-speaking Customer Support Advisors for a remote position in Portugal. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.
Your Role
Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support. Deliver troubleshooting and technical support for medical devices and accessories. Assist customers with product usage across multiple channels (calls, email, chat, SMS). Manage order intake, renewals, and related documentation in compliance with procedures. Apply active listening, empathy, and professionalism in sensitive or challenging situations. Follow defined scripts and procedures to ensure compliance with regulatory and safety standards.
Compensation
22.000-26.000
Requirements
- Fluent Dutch (C1+) and strong English skills (C1).
- Ability to support multiple European markets simultaneously.
- Previous experience in customer service, healthcare, or technical support is an advantage.
- Knowledge of diabetes care or medical devices is a plus.
- Excellent communication and problem-solving skills.
- Strong ability to manage large volumes of information and documentation.
- Organised, detail-oriented, and capable of prioritising tasks effectively.
- Stress management skills and ability to remain calm in urgent or challenging cases.
- Active listening and empathy to resolve customer concerns.
- Currently based in Portugal or willing to relocate to Portugal.
- Comfortable working independently in a fully remote environment.
Benefits
- Fully remote position from Portugal.
- Paid initial training and continuous support.
- Private health and life insurance from day one.
- Meal allowance and additional employee benefits.
- Equipment and support required to perform your role remotely.
- Multicultural and supportive international work environment.
- Career development opportunities within an international company.
- Benefits
- Accommodation provided
- Flight costs reimbursed
- Multicultural Team
- Progressive company culture
- Work Remotely
Applicants must hold a valid EU passport or have the legal right to work in the country where the position is based, unless otherwise stated in the job description.