English-Speaking AI Customer Support Specialist – Night Shift | Lisbon
About the role
JC Recruiting is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.
This is a full-time, 40-hour-per-week position on the Night Shift, with working hours scheduled between 22:00 and 07:00, Monday to Sunday.
Your Role
Support customers across multiple communication channels Resolve billing, invoicing and account access enquiries Troubleshoot platform and product-related issues Guide customers on using products and features effectively Deliver timely, accurate and high-quality customer support
Compensation
18.000 € - 22.000 €
Requirements
- Fluent English, written and spoken
- Strong interest in AI and new technologies
- Excellent communication and problem-solving skills
- Customer-focused and comfortable troubleshooting issues
- Previous customer service or technical support experience is an advantage
- Comfortable working in a fast-paced and technology-driven environment
- Availability to work Night Shifts scheduled between 22:00 and 07:00
Benefits
- Accommodation provided
- Fantastic commission
- Night Shift: working hours scheduled between 22:00 and 07:00
- Additional compensation for night work: 25% from 22:00–00:00 and 06:00–07:00, and 50% from 00:00–06:00, subject to the applicable conditions
- Competitive salary package + performance bonus
- Meal allowance
- Holiday and Christmas allowances
- Private health and dental insurance
- 22 days of annual leave
- Comprehensive initial training
- Professional development and career growth opportunities
- International working environment in Lisbon
- Opportunity to work closely with cutting-edge AI technology
Applicants must hold a valid EU passport or have the legal right to work in the country where the position is based, unless otherwise stated in the job description.