Spanish-Speaking Airline Company Support Representative
About the role
JC Recruiting is partnering with a global leader in customer experience and digital solutions to recruit Spanish-speaking Customer Support Representatives for a major European airline project in Lisbon, Portugal. This is an excellent opportunity to join a multicultural team, supporting one of the largest low-cost airlines in Europe, connecting travelers across Europe, North Africa, and the Middle East.
Your Role
Deliver customer support via phone, email, and chat, ensuring professional and friendly service. Handle sales inquiries, general information requests, and customer complaints. Manage sensitive customer cases, including escalations from regulatory bodies. Oversee booking management: creating, modifying, or cancelling reservations. Support back-office tasks including ticket issuance, modifications, and cancellations. Provide accurate, real-time information to help customers make informed decisions. Exceed customer expectations by creating memorable, positive travel experiences. Actively listen to customers, acknowledge their needs, and provide tailored solutions.
Compensation
18.000 € - 20.000 €
Requirements
- Fluent Spanish (C1) and good English (B2).
- Minimum 6 months of experience in customer service (mandatory).
- Previous experience in tourism or as a travel representative is a plus.
- Strong communication skills with empathy and a collaborative mindset.
- Experience with GDS tools such as Sabre, Amadeus, or Galileo is preferred.
- Ability to adapt to rotational shifts and dynamic schedules.
- Problem-solving skills and the ability to handle complex or sensitive cases.
Benefits
- Full-time, on-site role based in Lisbon.
- Rotational shifts, Monday to Sunday, with days off on a rotating basis.
- Paid training and continuous professional development.
- Health insurance and meal allowance.
- Relocation support available for candidates moving to Lisbon.
- Career progression opportunities in a global company.
- Multicultural and supportive work environment.
Applicants must hold a valid EU passport or have the legal right to work in the country where the position is based, unless otherwise stated in the job description.