Italian-Speaking Customer Support For Streaming Entertainment
About the role
JC Recruiting is partnering with a leading global customer experience company to recruit Italian-speaking Customer Support Specialists for an exciting streaming entertainment project, working fully remotely from Portugal.
If you’re passionate about movies, TV series, and delivering outstanding customer experiences, this is a fantastic opportunity to join an international team supporting one of the world’s most popular streaming platforms. You’ll help subscribers with their accounts, subscriptions, and technical inquiries while enjoying the flexibility of working from home anywhere in Portugal.
Your Role
Provide customer support via phone, email, and chat in Italian and English Assist customers with account management, subscriptions, billing, and streaming inquiries Troubleshoot technical issues related to streaming services, devices, and account access Guide customers through product features and platform functionality Resolve customer concerns efficiently while delivering an exceptional customer experience Accurately document customer interactions using internal systems
Compensation
14,000€ + Bonuses
Requirements
- Native-level fluency in Italian
- Good command of English (B2 level)
- Excellent communication and active listening skills
Benefits
- Fully remote position from anywhere in Portugal
- Comprehensive paid onboarding and training
- Stable full-time employment
- International and multicultural working environment
- Career development and internal growth opportunities
- Private health insurance
- Meal allowance
- Ongoing learning and development programs
- Rotating schedule covering Monday to Sunday, 07:00–21:00, with 2 rotational days off
Applicants must hold a valid EU passport or have the legal right to work in the country where the position is based, unless otherwise stated in the job description.