Icelandic and English Solutions Consultant Wanted in Bulgaria
About the role
JC Recruiting is partnering with a leading digital solutions provider in Bulgaria to recruit an Icelandic and English-speaking Solutions Consultant for a project with the world’s largest search engine, based in Sofia.
In this role, you will provide expert support and guidance to users, helping them get the most out of innovative digital products. You’ll join a collaborative, fast-paced team environment focused on delivering exceptional customer experiences and driving product value.
Your Role
Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate Master and efficiently utilise CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Engage customers through multiple channels, including phone, email and chat Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores.
Compensation
24,000€
Requirements
- Fluent Icelandic and English communication skills
- Strong interpersonal abilities and customer service orientation
- Ability to follow structured guides and processes
- Excellence in active listening and problem-solving
Benefits
- Flexible contract conditions (temporary employment, part-time options)
- Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
Applicants must hold a valid EU passport or have the legal right to work in the country where the position is based, unless otherwise stated in the job description.