Customer Service Representative | Digital Technology
About the role
JC Recruiting is partnering with a leading global customer experience company to recruit English-speaking Customer Service Representatives for an international digital technology project based in Lisbon, Portugal.
This is an exciting opportunity to support small and medium-sized businesses by delivering exceptional customer service across multiple channels. You’ll assist customers with product inquiries, account-related questions, and platform support, helping them get the most out of innovative digital solutions while ensuring a world-class customer experience.
Your Role
Provide customer support via phone, email, and chat Assist business customers with product, account, and platform-related inquiries Deliver pre-sales and post-sales support while resolving customer issues efficiently Guide customers in using digital tools and self-service solutions Build strong customer relationships through professional, empathetic communication Handle sensitive customer information with confidentiality and care Accurately document customer interactions and follow internal procedures Contribute to high customer satisfaction by delivering a consistent, high-quality support experience
Compensation
18.000 € - 22.000 €
Requirements
- Fluent English (C1 level or above)
- Excellent verbal and written communication skills
- Customer-focused mindset with strong empathy and problem-solving abilities
- Ability to de-escalate challenging situations professionally
- Strong teamwork and collaboration skills
- Ability to handle confidential information responsibly
- Fast learner with good computer literacy
- Previous customer service experience is an advantage but not required
Benefits
- Office-based position in Lisbon, Portugal
- Full-time employment
- Comprehensive onboarding and approximately 17 days of paid training
- Rotating shifts (40 hours per week)
- Meal allowance
- Private health and dental insurance
- Holiday and Christmas allowances paid in accordance with Portuguese employment law
- Modern office facilities and an international working environment
- Long-term career development opportunities within a global organization
Applicants must hold a valid EU passport or have the legal right to work in the country where the position is based, unless otherwise stated in the job description.